Return, Refund and Cancellation
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or defective, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the damaged, defective or wrong item you have, and once the return is accepted, send back the item. We will ship the fresh item within 3 days of receipt of such item.
Exceptions / non-returnable items
We do not accept returns of items on discounts /discounted sale
Return period available to buyer
We have a 3 day return policy, which means you have 3 days time from the date of receipt to request a return.
Mandatory Return Condition for the product
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened, packed in its original packing, undamaged and with tags. You’ll also need the invoice as the proof of purchase.
Return Condition for the packaging - Important
Since the goods are not manufactured in India and the entire packaging is imported, it is imperative that the packaging of the goods must not be opened and in good/original condition otherwise the goods become useless for us.we will not accept any return damaged packaging as the goods will become use for us.
Return Procedure
To start a return, you can contact us at accounts@writax.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address
Please note that returns will need to be sent to the following address:
Writax Distribution Pvt. Ltd. B 212 Okhla Industrial Area, Phase 1 , New Delhi 110020, India.
You can always contact us for any return question at accounts@writax.com.
Refunds against Return:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.